Refund Policy
Last updated: July 21, 2026
This policy explains when and how you can get a refund for a paid Sheetward subscription. Sheetward is free during early access — nobody is charged yet — so this applies to paid plans once they launch.
How payments and refunds are handled
Payments for paid plans are handled by a third-party payment provider we use to process subscriptions. Depending on the provider, it may act as the Merchant of Record for your purchase. Your receipt and invoice come from that provider, and any refund is returned to your original payment method through it.
14-day money-back guarantee
If a paid plan isn’t right for you, request a full refund within 14 days of your first charge and we’ll refund it in full — no questions asked. This applies to your initial subscription purchase.
Cancelling your subscription
You can cancel anytime from your account. Cancelling stops future renewals, and you keep access until the end of the period you’ve already paid for. After the 14-day window we don’t refund the unused part of a billing period, except where the law requires it.
Renewals
Paid plans renew automatically until you cancel. We email a reminder before an annual plan renews. If a renewal charged you unexpectedly, contact us within 14 days of that charge and we’ll make it right.
What isn’t refundable
Beyond the cases above, fees already paid for the current period are non-refundable except where required by law. Sheetward has no setup or usage-based fees to refund.
Your statutory rights
Nothing in this policy limits mandatory consumer-protection rights you may have — for example, the statutory right of withdrawal for consumers in the EU and UK. Where such rights apply, they take precedence over this policy.
How to request a refund
Email finance@sheetward.com from your account email address, with your order or receipt number. We respond promptly and process eligible refunds through our payment provider.
Before you dispute a charge
If something looks wrong, please contact us first at finance@sheetward.com — we can almost always resolve it faster than a bank dispute (chargeback), and we’re happy to help.