Sheetward Terms of Service

The Service

The "Service" means the hosted Sheetward software-as-a-service platform, including: workspaces: the shared account space in which a team works; the app builder: the tools that turn an App Specification (a structured workbook authored in Excel or Google Sheets) into a working web application; generated applications: the data-entry applications the platform builds from an App Specification, including their forms, records, dashboards, and files; optional AI-assisted authoring and support features; the help resources and support channels included with your plan; and the related Sheetward websites, including sheetward.com and the application domain.

We may improve, add, or change features of the Service over time. The section "Changes to the Service and these Terms" describes how we tell you about material changes.

Eligibility and authority

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business and organizational use and is not directed to children.

If you create a workspace or use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" then means that organization. The person who creates a workspace becomes its initial admin.

Accounts and security

You must provide accurate registration information and keep it current. You are responsible for maintaining the confidentiality of your sign-in credentials and for all activity that occurs under your account. Tell us promptly at compliance@sheetward.com if you believe your account has been accessed without authorization.

The Service provides account-security controls (for example password rules, optional two-factor authentication, sign-in alerts, and session controls). Using them sensibly is your responsibility; providing them is ours.

Workspace administration

Workspace admins control the workspace: they invite and remove members, assign roles (such as admin, builder, and member), configure apps, manage data-lifecycle settings, and can close the workspace. When an admin invites someone into a workspace, that person’s use of the Service is also subject to these Terms, and the workspace owner is responsible for its members’ use of the workspace.

We treat instructions from a workspace admin as authorized instructions of the customer: including instructions to delete data, transfer administration, export content, or close the workspace.

Admins can grant and transfer administrative rights inside the product. If control of a workspace is disputed (for example after an employee departure), we may rely on the registered organization’s authorized representative, and we may suspend administrative actions on a workspace while a dispute is genuine and unresolved. We are not obliged to arbitrate ownership disputes between a customer’s own people.

Free plans and trials

Free plans and trials provide access to the Service with the limits shown at sign-up or on the pricing page (for example limits on apps, records, storage, members, and languages). We may change those limits for new sign-ups at any time. We do not promise that a free plan or trial will remain available, or remain free, indefinitely; we may modify or withdraw free plans and trials with reasonable notice to affected workspaces.

When a trial ends, the workspace expires. A grace window of seven days follows, during which you can still sign in, subscribe to keep the workspace, or export everything in it. When that window closes, everyone is locked out: members, administrators, and the workspace owner alike; any applications the workspace was serving go offline, and neither the workspace nor its data is accessible to you any more. Sheetward may delete expired workspace data at any point after the grace window, without further notice, and runs housekeeping jobs that purge expired accounts, so do not count on retrieving anything afterwards. Export before the window closes.

Starting a free plan or a free trial requires no payment method, we do not ask for card details to begin one. A trial never converts into a paid subscription automatically: it simply expires, and you will not be charged unless and until you expressly authorize a purchase and payment terms are presented to you. To keep a workspace beyond its trial you must choose a paid plan yourself. You may cancel during a trial; the workspace still runs to the end of the trial period, and because nothing was charged there is nothing to refund. A free trial is offered once per workspace, for customers evaluating the Service; we may decline or end a trial that repeats one already taken or is used to work around plan limits. The trial length and its limits are the ones shown at sign-up and on the pricing page.

Paid subscriptions, billing, and refunds

Paid subscriptions are sold through our payment partner Paddle, acting as merchant of record: when you buy a subscription, your order is processed by Paddle, Paddle’s checkout and buyer terms apply to the purchase, and Paddle issues your invoice or receipt. Your payment details go to Paddle; Sheetward never receives or stores them. Applicable sales tax or VAT is calculated, collected, and remitted by Paddle based on your location and is shown at checkout.

Paid subscriptions are billed in advance for the subscription period you select (monthly or annual) and renew automatically for a further period of the same length, at the price then in effect, until you cancel. You cancel in the workspace billing settings; cancelling stops the next renewal and takes effect at the end of the period you have already paid for, so you keep access until then and are not charged again. A monthly subscription can be cancelled at any time on that basis. An annual subscription is a committed term: you can cancel it during the early cancellation window shown in the product after the term starts, and again during the window before it renews, outside those windows the annual term runs to its end. Publishing a standalone bundle takes the value the term was sold for: it ends the money-back window described below, and the term you published in is not refunded if you cancel afterwards. Cancelling itself stays available, it stops the next renewal and takes effect at the end of the term you have already paid for. One case works differently: where a cancellation qualifies for the money-back refund described below, the subscription ends when you cancel rather than running to its date, because the payment is being returned and the remaining time goes back with it. A grace window follows immediately, during which you can still sign in and export everything; when it closes, members are locked out. Cancelling part-way through a period you have already paid for does not produce a pro-rata refund of that period; the Billing & Refunds policy governs refunds. Downgrading or cancelling does not delete your data; the section "Suspension, termination, and your data" governs export and deletion. Current prices and plan contents are shown on the pricing page; we will give advance notice of price changes, which take effect at your next renewal.

Refunds are described in the Billing & Refunds policy published on this website, including a money-back window for the first purchase of a paid subscription. That window does not survive publishing a standalone bundle: a bundle is yours to keep and run outside the Service, so publishing one ends the money-back window for that term. Cancelling remains available and takes effect at the end of the term. Nothing in these Terms limits refund or cancellation rights that consumer law gives you and that cannot be waived.

Customer Content

"Customer Content" means everything you or your members submit to the Service: uploaded workbooks and App Specifications, prompts you enter into AI features, records and line items entered into generated applications, uploaded files and attachments, lookup data, and exports and backups of any of these.

You own Customer Content. These Terms transfer no ownership of Customer Content to Sheetward. You grant Sheetward a limited, non-exclusive, worldwide license to host, store, process, transmit, back up, and display Customer Content only as needed to: (a) provide the Service to you; (b) secure and protect the Service; (c) provide support you request; and (d) maintain and improve the Service in ways that do not disclose your Customer Content to anyone else. This license ends when the Customer Content is deleted from the Service, except for transient copies in backups until those expire.

You are responsible for having the rights you need in the Customer Content you submit.

Sheetward platform intellectual property

Sheetward and its licensors retain all rights in the Service itself: the Sheetward platform and software, the app-generation engine and runtime, the websites, the Sheetward name and logo, documentation, templates and sample workbooks that Sheetward supplies, and the reusable components, formats, and know-how embodied in the platform. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms. No other rights are granted, and nothing in these Terms transfers any Sheetward intellectual property to you.

If you send us feedback or suggestions, we may use them to improve our products without restriction or payment, and without identifying you.

Generated applications and standalone bundles

You may use the applications generated from your App Specifications within the Service for the term of your subscription, subject to your plan’s limits. Where your plan includes export of a generated application as a self-contained standalone bundle, you may run and use that bundle outside the Service for your own purposes. Bundle publishing is an annual-billing feature on the plans whose published contents include it; it is not available on monthly billing or during a free trial. Because a published bundle is yours to keep and run independently of the Service, publishing one takes the value of the subscription term: see "Paid subscriptions, billing, and refunds" for what that means for cancelling and for the money-back window.

A generated application and a standalone bundle contain reusable Sheetward technology: the runtime, generated code patterns, and components common to all generated applications. Your rights in a generated application or bundle are use rights: they do not give you ownership of that underlying platform or reusable technology, and do not permit you to extract it to build or operate a competing app-generation product. The App Specification, data, and files inside a generated application or bundle remain your Customer Content.

Your data responsibilities

Between you and Sheetward, you are the one who decides what data goes into your workspace and applications and who can see it. You are responsible for: collecting and using data lawfully, including any personal data your applications hold about your own members, customers, or other people; providing any privacy notices to, and obtaining any permissions from, the people whose data you process through the Service; configuring roles, permissions, sharing, masking, and other access controls appropriately for the sensitivity of your data; and ensuring the data you collect is appropriate for the Service (see "Regulated data").

Sheetward processes Customer Content on your behalf as described in the Privacy Policy.

AI features

The Service includes optional AI-assisted features, for example drafting an App Specification from a description, and answering support questions. AI features run when you invoke them; you can use the Service without them. When you use an AI feature, your prompt and the necessary context are sent to the AI service providers disclosed in the Privacy Policy for processing on our behalf.

AI output may be inaccurate, incomplete, or unsuitable. A drafted App Specification is a proposal: you review and approve it before an application is generated from it, and you are responsible for what you approve and deploy. We do not use your prompts or Customer Content to train AI models shared with other customers or third parties.

Acceptable use

You agree to use the Service only for lawful purposes, and not to: break any law or infringe anyone’s rights, including intellectual-property and privacy rights; upload or distribute content that is unlawful, infringing, deceptive, or malicious (including malware); attempt to gain unauthorized access to the Service, other customers’ workspaces, or the underlying infrastructure, or to disrupt or overload any of them; probe, scan, or test the vulnerability of the Service without our prior written permission; misuse the AI features, including attempts to extract other customers’ data or to generate unlawful content; resell, sublicense, or provide the Service to third parties as your own service, except through the standalone-bundle rights above; or use automated means to scrape the Service beyond what a public search engine does.

Our Acceptable Use Policy, published at sheetward.com/acceptable-use, forms part of these Terms and sets out in detail what may not be built, hosted, or generated on Sheetward: including prohibited application content, abuse of the AI features, and platform-resource abuse. Read it: breaking it is a breach of these Terms.

We may investigate suspected violations and may suspend access as described under "Suspension, termination, and your data". A suspension or termination for breach forfeits any refund you would otherwise have been eligible for.

Regulated data

The Service is a general-purpose business application platform. Unless Sheetward has expressly confirmed support in writing for your specific use, the Service is not designed for, and must not be used to process, data subject to specialized regulatory regimes: for example payment-card data governed by PCI DSS, protected health information governed by HIPAA, education records governed by FERPA, or consumer financial data governed by GLBA. Security features of the Service do not by themselves establish compliance with any such regime. Do not use the Service with regulated or highly sensitive production data unless Sheetward has expressly confirmed support in writing.

Security and availability

We maintain reasonable administrative, technical, and organizational safeguards designed to protect the Service and Customer Content, as described in the Privacy Policy. However, no online service is completely secure or always available, and we do not guarantee absolute security or uninterrupted availability.

We may perform maintenance, and we aim to schedule disruptive maintenance outside peak hours and to give notice when practical. The Service provides the export and backup tools described in the product documentation; hosted automatic backups are available on the plans that include them. You are responsible for taking your own exports where you need additional assurance. We may also suspend access to the Service or to hosted applications without prior notice where that is necessary to carry out emergency maintenance, apply an urgent security patch, or respond to an infrastructure failure; we restore service as quickly as we reasonably can. No service-level commitment (SLA) applies unless one is expressly included in your plan or agreed in a signed writing.

Suspension, termination, and your data

You may stop using the Service at any time. A workspace admin may close the workspace in the product; closure schedules the workspace for deletion after a grace window (currently 30 days) during which the workspace remains usable so you can take a final export, and during which the closure can be cancelled.

We may suspend some or all of a workspace’s access, with notice where practical, if: it seriously or repeatedly breaches these Terms (including "Acceptable use" and "Regulated data"); suspension is necessary to protect the Service, other customers, or third parties; payment for a paid subscription is overdue; or we are required to do so by law. We lift suspensions when the cause is resolved.

We may terminate a free workspace for prolonged inactivity, or any workspace for material breach that remains uncured a reasonable time after notice, or if we discontinue the Service (in which case we will give reasonable advance notice and, for paid customers, a pro-rata refund of prepaid unused fees).

Two different grace windows apply, and both end in loss of access: a workspace you close yourself stays usable for 30 days so you can take a final export and can cancel the closure, while a workspace that expires, a trial that ran out, or a paid subscription that was not renewed has a seven-day window before members are locked out. Use the window: it is the last point at which the built-in export tools are available to you. Once it closes, the workspace and its data are no longer accessible, and Sheetward may delete them at any time thereafter, without further notice, our housekeeping jobs purge expired accounts, and you should have no expectation of retrieving anything after termination. Residual copies age out of backups on the backup schedule. Consult the Privacy Policy for retention details. Sections that by their nature should survive termination: including the end of the Customer Content license, platform intellectual property, acceptable use, confidentiality, and the warranty and liability terms, survive it.

Third-party services

We use service providers (such as hosting, database, email, payment, and AI infrastructure providers) to run the Service. They are listed in the Privacy Policy, act on our instructions, and we remain responsible for the Service.

The Service can connect to third-party services you choose, such as Google Sheets. Your use of a third-party service is governed by that service’s own terms and privacy practices, and you authorize us to exchange data with it as needed to provide the integration you enabled. We are not responsible for third-party services.

Confidentiality

Each party may receive non-public information from the other in connection with the Service: for us, that includes your Customer Content; for you, that includes non-public Sheetward product, security, and roadmap information. The receiving party will use the other’s confidential information only as needed to perform under these Terms, will protect it with reasonable care, and will not disclose it to anyone except its own personnel and providers who need it and are bound by comparable obligations, or where disclosure is required by law (with notice to the other party where lawful and practical).

Warranties, liability, and indemnity

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI outputs will be accurate.

To the fullest extent permitted by applicable law, and whether a claim is brought in contract, tort (including negligence), strict liability, or otherwise, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, data, business, or goodwill, or for the cost of procuring substitute services, arising out of or in connection with the Service, even if advised of the possibility. This exclusion applies to Sheetward, SemaBytes Corp., its officers and employees, and the third-party suppliers we rely on to run the Service, including cloud hosting providers and AI providers.

To the maximum extent permitted by applicable law, the aggregate liability of Sheetward, SemaBytes Corp., and their affiliates for any and all claims arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), strict liability, or otherwise, will not exceed the total fees paid or payable for the affected Service during the 12 months immediately preceding the event giving rise to the claim. If you are using the Service on a free plan or a free trial and have not activated a paid subscription, you have paid nothing, and our total liability to you: including for platform errors, loss or deletion of data, and downtime affecting your hosted applications, is accordingly zero U.S. dollars (US$0.00). These limitations apply collectively to all claims, regardless of the legal theory asserted. Your payment obligations are not subject to this cap. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, and nothing limits either party’s liability for its own fraud or willful misconduct.

You acknowledge that Sheetward has set its subscription pricing and entered into these Terms in reliance on the disclaimers and limitations in this section, that they form an essential basis of the agreement between us, and that they apply even if a limited remedy is found to have failed of its essential purpose.

You will defend and indemnify Sheetward against third-party claims, and resulting losses and reasonable legal fees, arising from your Customer Content, your breach of "Your data responsibilities", "Acceptable use", or "Regulated data", or your unlawful use of the Service. We will defend and indemnify you against third-party claims that the Service, as provided by us and used as permitted, infringes that third party’s intellectual-property rights: excluding claims arising from your Customer Content, your combinations, or your misuse. The indemnifying party controls the defense; the other party must give prompt notice and reasonable cooperation.

Changes to the Service and these Terms

We may update these Terms from time to time. When we do, we will change the "last updated" date and publish the revised Terms. For material changes we will give advance notice, at least by email to workspace admins and a notice in the product, before the change takes effect, and we will ask you to re-accept the revised Terms in the product. If you do not agree to a material change, you may close your workspace and, if you have prepaid for a period beyond the effective date, request a pro-rata refund of the unused portion. Continued use after the effective date of a change constitutes acceptance.

Governing law and disputes

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-law principles.

Informal resolution first: before starting a formal proceeding, you and Sheetward each agree to give the other written notice of the dispute (for us: compliance@sheetward.com) and to try in good faith to resolve it informally for 30 days from the notice.

Arbitration: after that 30-day period, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Commercial Arbitration Rules, before one arbitrator, seated in Travis County, Texas, conducted in English, remote proceedings or another location may be agreed, or allowed by the applicable rules. The Federal Arbitration Act governs this arbitration agreement.

Exceptions: either party may bring an individual claim in small-claims court, and either party may seek temporary or preliminary injunctive relief in court for intellectual-property infringement, breach of confidentiality, or unauthorized access to or misuse of the Service. Matters not subject to arbitration must be brought exclusively in the state or federal courts located in Travis County, Texas.

Class-action waiver: claims may be brought only in an individual capacity: class, collective, consolidated, mass, and representative proceedings are waived to the fullest extent enforceable.

Opt-out: if you are an individual or a sole proprietor, you may opt out of this arbitration agreement by written notice to compliance@sheetward.com within 30 days of first accepting these Terms; opting out does not affect any other provision.

Consumer savings: where mandatory consumer-protection law in your country of residence gives you the right to bring proceedings in your local courts or under your local law, nothing in this section takes that right away.

These Terms may be published in several languages for convenience. If the versions differ, the English version controls, except where the law of your country of residence requires otherwise.

These Terms, the documents they reference, and any signed agreement between you and Sheetward are the entire agreement about the Service. A signed agreement prevails over these Terms if they conflict. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, except to a successor of your business; we may assign them to an affiliate or successor.

Contact

Questions about these Terms? Write to us at compliance@sheetward.com, or by mail at SemaBytes Corp., 5900 Balcones Drive STE 100, Austin, TX 78731, USA.