AI support assistant
Stuck at 6 pm with nobody to ask? On plans that include it, a built-in AI assistant answers your Sheetward questions from the bottom-right corner of the app — any time, in seconds.
It answers only from our published help content — this User Guide and the Knowledge Hub — and shows the sources it used, so you can open the full article and check for yourself. It replies in your chosen language.
- Ask in plain language. Type the question the way you'd ask a colleague — "why isn't my total updating?" works fine.
- After each answer it suggests follow-up questions and links to the sources it used.
- If it can't find an answer, it says so and points you to the Community — or, if your plan includes support tickets, to opening one.
Each workspace has a monthly question allowance (often unlimited — your plan sets it). Admins can see this month's usage under Admin console → Usage. A short per-user pause between rapid-fire questions keeps the assistant responsive for everyone.